FAQs: General

I want to work for World Jewellery! How can I apply for a job?

Send us an email! We may not have a position currently available, but we would be more than happy to keep your information on file for any future vacancies.

How can I cancel my order?

Please contact our friendly Customer Service Team on (02) 6621 6753 as soon as possible as we pack all our orders shortly after received. You can also email us at info@melaniewoods.com, with the subject line “Order Cancellation”.  Please be sure to include all your details, including the order number so that we cancel your order for you.

I am buying a gift. Will the jewellery come wrapped up or in a gift box?

All pieces purchased from our website will come packaged in a beautiful World Jewellery pouch, ready to be given as a gift. You can also add a gift card and enter a personal message if you wish.

I can’t decide on a gift, do you sell gift vouchers?

Yes, we do sell gift vouchers. World Jewellery gift vouchers can be purchased via our Website for amounts of $25, $50, $100, $150 and $200. Following purchase, we will email your gift voucher to you. Gift vouchers are valid for 12 months, are non-returnable, non-refundable and cannot be redeemed for cash. For full details please refer to our ‘terms and conditions’.

How do I subscribe/unsubscribe from your mailing list?

At the bottom of all of our emails there is an ‘unsubscribe’ button if you wish to be removed from the mailing list.

The item I want is out of stock. How can I put my name on the waiting list?

If an item is out of stock a pop up box will appear so you can email us your details and we will let you know as soon as the item is back in stock.

You can email info@melaniewoods.com at any time if you have an inquiry.

The ring/bangle I want isn’t available in my size. Can I have one specially made?

Our jewellery fits most people, and in certain bangles we do offer two sizes.

Unfortunately we cannot order items in custom sizes.

Rings are also in 7,8,9 and a lot of our rings can be resized to fit.

How do I know what ring size I am?

Please refer to the table below for ring size comparisons. Many rings can also be resized.
WorldJewellery Size USA British Inside Circumference Inside Diameter
X SMALL 6  =     52mm      16.5mm
SMALL  7     =     55mm       17.5mm
MEDIUM 8 =      57mm      18mm
LARGE  9    =       60mm     19mm

We also do go up to sizes 10 and 11 for unisex designs.

SIZE  10=   62mm 20mm

SIZE  11=    65mm 20.68mm

 

 

FAQs: Deliveries & Returns

Do you have a warranty on your jewellery?

Yes! We offer a 12 month warranty on all of our jewellery. Our quality control team work hard to ensure all of our jewellery is free from any defects. On the rare occasion that there is  a problem, please contact us on (02) 6621 6753 or email us at info@worldjewellery.com.au.

The beauty of Sterling Silver is that it will last forever so by purchasing a piece from Melanie Wood World Jewellery you will definitely be enjoying it for many years to come. Please be aware that some of our products are handmade and as a result of this there may be slight variances which add to the beauty of the silver and are not considered faults.

Certain components such as clasps and earring hooks and posts are also particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products.

I have purchased a World Jewellery piece in-store but I would like to return it. Can I send it back to you?

For purchases made at one of our many stockists you will need to take the item back to the store where you bought it from with proof of purchase. At World Jewellery we stand by the quality of our jewellery, however, each individual retailer has their own returns policy.

Can I return an item if I change my mind?

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please refer to our Terms & Condition page for further information

Oops, I made a mistake! How can I change my delivery address after I have ordered?

Please contact our friendly Customer Service Team on (02) 6621 6753 or email us at info@worldjewellery.com.au as soon as possible with your order number and delivery details

Do you ship internationally?

Yes! We can ship to any location across the globe. All international deliveries incur a cost of $25, and delivery takes 7-10 business days.

Do you charge for shipping?

We offer FREE shipping Australia wide on all purchases over $99. For orders under $99 a flat rate of $10 is charged for shipping, or express shipping is available for $15

All deliveries are sent via Australia Post using their e-parcel service. All orders can be tracked online and will require a signature at the time of delivery.

What are your Christmas opening hours and delivery timeframes?

We will be closed on 24 Dec and all Public Holidays. On the days we are open, as usual, we will endeavour to despatch all orders received before 12 noon, the same day. Last despatch day for Christmas Delivery by Standard Post is 14th December. Orders received after this time will be sent by Express Post, up until we close on the 23rd December, from Sydney Metro, NSW. The last date Australia Post guarantees for Christmas delivery (for 80% of Metro and Regional areas) by Express Post is 22nd December, however we need to have received orders by the 21st to allow time for processing. For further information specific to your area, please see the Australia Post website.

http://auspost.com.au/christmas-hours-and-delivery.html

http://auspost.com.au/parcels-mail/delivery-areas.html