Return Policy

If for any reason you receive your product and are not happy, then we are also not happy!

Please get in contact with us and we will assist to resolve any issues.

All public customer returns must go through the store that you purchased the item from with a receipt within 6 months of purchase. We happily replace manufacturers fault from reasonable wear and tear. Please review our definitions of these below.

RETURNS-

Returns for change of mind are possible within 10 days of purchase only.
Unused and in original resalable condition in the coded bag that they were received in.
With a copy of the original invoice with the returned item/s noted on the copy.
Post your item/s back to 13 Diadem Street Lismore 2480 NSW.
Refunds will be issued as a credit note towards your next purchase.
10% restock fee will be taken on all returns.

SALE OR RETURNS- Our sale or returns are offers to send a selection of jewellery for you to select and return the unwanted items in a timely turnaround.

Return within 14 days of original dispatch.
All items must be unused and in original resalable condition in the coded bag that they were received in.
A copy of the original invoice with the item/s returned noted on the copy.
Post your item back to 13 Diadem Street Lismore 2480 NSW.
If this is a sale or return your new balance will be noted on your invoice and reissued for payment.

BREAKAGES- If our jewellery is defective due to a manufacturers fault we will offer a replacement within 6 months of purchase.

Return with a copy of the original invoice with the item/s noted on the copy.
Post your item back to 13 Diadem Street Lismore 2480 NSW and specify on your returns form if you are after an exchange.
Refunds will be issued as a credit note towards your next purchase.

NORMAL WEAR AND TEAR-

Wearing jewellery is like caring for shoes or any other accessory, there is normal wear and tear that occurs, especially when it is fashion jewellery like ours. Take the jewellery off when you bath or sleep, play sports of enjoy vigorous activity. Please note that our plated brass jewellery is not for a lifetime, ( like our solid sterling silver jewellery is) it is for fun , to enjoy and give an affordable gift.

Please be reasonable if an item breaks, did you pull it when brushing or waving away your hair? Did you accidently bang it on a hard object, or drop it on a hard surface and damage the piece. Our gold jewellery in particular is not made to last a longtime, but a good time, thus the accessible price point.

We are happy to replace manufacturers fault and customer service is our priority. It is our heartfelt and fervent wish that you will love your jewellery as much as we do.

WHAT IS A MANUFACTURERS FAULT?

Broken solder joints, if in normal wear and tear you jewellery breaks in the metal join.

If the stone or pearl falls out in the normal wearing of the jewellery.

WHAT IS NOT A MANUFACTURERS FAULT?

Broken links are always from a little too much stress on a chain, whether on purpose or not.

Smashed gems, gems only small with a hard knock, as you wouldn't ask for a new glass that was dropped please dont ask for a replacement if you dropped your ring and the stone smashed, these are not solid gold, or hard precious gemstones, hence the price.

Pulled jump rings, jump rings connect our pieces together, these only come apart with a little tug, please be gentle. These are easy to repair however with a good eye and a rethreading of the ring and close it back up with tweezers or pliers.

Tarnishing, our jewellery is made from find metal ingredients, but it will eventually tarnish Ingoing maintenance of your piece is required, though, if you keep in an airless, dry dark storage case it is possible the piece will never tarnish. If you store in a humid light airy space your piece will tarnish and can be cleaned simply with water, soap and a wash cloth or light brush if the tarnish is stubborn. Dry thoroughly, enjoy wearing, then store in a dry dark airless place.