Return Policy

 

If for any reason you receive your product and are not happy, then we are also not happy!

Please get in contact with us and we will assist to resolve any issues.

RETURNS-

  • Returns for change of mind are possible within 10 days of purchase only.
  • Unused and in original resalable condition in the coded bag that they were received in.
  • With a copy of the original invoice with the returned item/s noted on the copy.
  • Post your item/s back to 13 Diadem Street Lismore 2480 NSW.
  • Refunds will be issued as a credit note towards your next purchase.
  • 10% restock fee will be taken on all returns. 

SALE OR RETURNS- Our sale or returns are offers to send a selection of jewellery for you to select and return the unwanted items in a timely turnaround. 

  • Return within 14 days of original dispatch.
  • All items must be unused and in original resalable condition in the coded bag that they were received in.
  • A copy of the original invoice with the item/s returned noted on the copy.
  • Post your item back to 13 Diadem Street Lismore 2480 NSW.
  • If this is a sale or return your new balance will be noted on your invoice and reissued for payment.  

BREAKAGES- If our jewellery is defective due to a manufacturers fault we will offer a replacement within 6 months of purchase.

  • Return with a copy of the original invoice with the item/s noted on the copy.
  • Post your item back to 13 Diadem Street Lismore 2480 NSW and specify on your returns form if you are after an exchange.
  • Refunds will be issued as a credit note towards your next purchase.